Ph. 519-396-1300

Fax 519-396-5445

252 Queen Street
Kincardine, ON
N2Z 2S5

Monday - Friday 8:00am - 5:00pm
Saturday By Appointment

Windshield FAQ's

1. Can my windshield be repaired or do I need to replace it?

The National Glass Association recommends that any windshield damage be fixed as soon as possible. Most 'dings' or 'chips' can be repaired if the damage is not in the driver's line of vision and is smaller than the size of a quarter, including any cracks. This could save you or your insurance company hundreds of dollars. If the break is larger than a quarter, or is in the driver's line of vision, most insurance companies recommend replacement. Go Glass & Accessories provides both services for your convenience.

2. What is OEM glass?

OEM stands for Original Equipment Manufacturer. OEM glass is produced from original equipment-style tooling and meets the manufacturer specifications for safety and quality and insures a proper fit and finish, which greatly reduces the possibility of air or water leaks. Most importantly, OEM glass is designed specifically to meet the safety standards necessary for your protection in an accident. Go Glass & Accessories uses only top quality glass and materials to ensure that your vehicle is repaired to OEM specifications.

3. Does my windshield really protect me?

Yes. Your windshield is an integral part of the roofs structure and is part of the vehicle's safety restraint system (SRS) which also includes air bags and seat belts and if any of these safety components are damaged, or are inoperable for any reason, the effectiveness of the entire SRS could be compromised. Auto manufacturers say your windshield provides up to 60 percent of the roofs crush protection in a rollover accident. It also provides the backstop support for your passenger-side airbag in a front-end collision. If your windshield pops out in a collision or rollover, you could be ejected or crushed. It's important to know who's replacing your windshield. Your life could depend on it. At Go Glass & Accessories, our technicians are fully trained and comply with Canadian vehicles safety standards. Using only top quality crash tested materials; the windshield in your vehicle is replaced to OEM (original equipment manufacturer) specifications.

4. How long will it take to replace my windshield?

That depends on the make and model of your vehicle. Because of the complexity of some vehicles, it could take as long as 3 hours. Most vehicles, however, require about an hour to an hour and a half to properly install a windshield. As with most things worth having, quality takes time. If an installer claims he can install your windshield in 30 minutes or less, it's a sure bet it won't be done right and certainly not safe. At Go Glass & Accessories we advise you at the time of booking how long we will keep your vehicle, which in most cases is around 3 hours.

5. What kind of warranty should I expect?

You should expect to get a written warranty that covers defects in materials and workmanship including water and air leaks. A reputable shop will offer a limited lifetime warranty for as long as you own your car. If you have a problem after their installation, a phone call to the shop should be all that's needed to have someone take care of the problem. Don't be shy about asking for a warranty. Your safety and peace of mind are worth it. At Go Glass & Accessories each windshield replacement is guaranteed against manufacturing defects and our installations are guaranteed against leakage.

6. How soon can I drive my car after my glass is replaced?

This will depend on the type of urethane adhesive used to install the glass in your vehicle. While most automotive grade urethanes rely on temperature and humidity to cure, the time required varies widely depending on the manufacturer. This time frame can range from 1 hour up to 24 hours before your vehicle will meet Federal Motor Vehicle Safety Standards and is considered safe to drive. It's imperative that you follow the manufacturers' instructions regarding safe drive-away times as not adhering to those instructions could result in your injury or even death. At Go Glass & Accessories, our technicians are fully trained and comply with Canadian vehicles safety standards, using only top quality crash tested materials and our technicians will always explain to you when you are able to SAFELY drive your car, which is typically one hour after installation.

7. How soon can I wash my vehicle?

It is recommended that you wait 24 hours before washing your vehicle. There are 2 reasons for this. First, the high pressure from automatic car washes can damage the seal and outer moldings before the urethane has a chance to cure sufficiently. Secondly, it's important to leave at least one of the windows open at least an inch to reduce the pressurization in the vehicle when the doors are shut. This prevents the pressure inside the cabin from blowing a hole in the urethane seal, causing an air or water leak. Water on the windshield is not the concern. In fact, if it should rain, don't fear. The moisture actually helps the curing process of the urethane sealant.

8. This is my third broken windshield.

Will my insurance rates go up if I get it replaced? Your insurance rates should not increase due to auto glass replacement, however Insurance Companies do not factor glass claims by themselves into the equation when determining your risk assignment or your insurance rates. Unlike accidents, windshield replacements are comprehensive claims that you have no control over. To be sure, however, check your policy or call your agent.

9. What is the Consumers Right to Choose?

Quite simply you the consumer have the Right to choose which company repairs your car. You may find that your insurance company tries to direct you to a shop that they have cut a special deal with to save money on the claim. Since not all shops follow safe installation procedures, your insurance company has no way of knowing what kind of job will be done on your car. You do not have to go where your insurance company tries to steer you. If you do decide to go where your insurance company wants you to go, make sure you ask about OEM parts, urethane sealants, safe drive-away times, and written warranties. Go Glass & Accessories works closely with all Canadian Insurance Companies and we bill direct to take the pain out of the claim.

10. I just had my windshield replaced. How do I know if it was done right?

You don't. That's the problem. Without removing the windshield, it's impossible to tell if the windshield was prepped correctly, if critical primers were used, or if the proper amount and type of urethane was used. Once a windshield is installed, all the critical installation steps are hidden under the moldings and ceramic band. If it looks clean and the moldings are lying flat, you can only guess it was done right. But those things are only cosmetic, it's what is underneath that counts. The only sure way to tell if a windshield is properly installed is to crash test it, but we don't recommend it. The next best way is to know the reputation of the company that installed it. Go Glass & Accessories guarantees a correctly fitted, expertly installed windshield, which means that your vehicle is restored to its original strength. Our technician's only use OEM approved Essex crash proven adhesives for your safety and our windshield replacement is fully backed by our lifetime guarantee.